Password Reset Help

If you don't know your password or need to set up a new multi-factor authentication (MFA) device, your reporting manager or shift lead can help immediately.

If your manager is not available or you need additional assistance contact the help desk at Ashton Solutions for assistance.
help@ashtonhelps.com or (216) 539-3686
Please include your name, phone number, and your manager's name and phone number.

MFA Enrollment

If you need to enroll in Multi-Factor Authentication (MFA), the easiest option is to use the Microsoft Authenticator app on your personal phone. This app is free and does not give any access to your phone or personal information.

If you don't have an Apple or Android mobile phone, you may use any mobile phone capable of receiving text (SMS) messages to enroll. Follow the prompts when enrolling to use that option.

If you don't own a mobile phone, open a ticket using the options above and an Ashton Solutions engineer will assist directly.

Microsoft Authenticator

iPhone phones: Microsoft Authenticator [Apple App Store]

Android phones: Microsoft Authenticator [Google Play]
Samsung, Motorola, LG, Nokia and most other phones use Android